Project

Call Center Services / BPO Services

Business Solutions using Call Center Services (NS)

Outsourcing non-core business processes has the potential to enable organizations to reduce operating costs, optimize resources, focus on business objectives and improve customer loyalty. The challenge is to find the right partner for call center services who can – and will – deliver quality, reliable services you require to build relationships.

We are a single source provider for outsourced call center services. We provide the highest level of phone, email and web-based support. Our approach is highly personalized, providing quality support tailored to the specific needs of the client and their customers. We enable our clients to focus on their critical missions while providing a wide spectrum of support, services and solutions.

Inbound Services

  • Customer Care
  • Sales
  • Customer Retention
  • Surveys
  • Technical Support

Outbound Services

  • Sales
    • Direct Sales
    • Winback
  • Market Research – Data Collection
  • Publications Surveys
  • Lead Generation
  • List Qualification
  • Hot Transfers
  • Appointment Setting
  • Follow-up Call

Healthcare Service Providers

  • Patient Contact and Customer Care
  • Business Office Support Services
  • Medical Records Coding
  • Revenue Cycle Management
  • Utilization Review
  • Clinical Documentation Improvement
  • Patient Outreach and Wellness Program
  • Case Management/ Care Management
  • Preventative Management

Healthcare Payers

  • Customer Service Call Center
  • Member Services
  • Plan Management
  • Physician Management
  • Prescription Benefits
  • New Member Development
  • Revenue Cycle Management
  • Population Health Management Support

Other Services

  • Email Support
  • Online Chat
  • Human Resources and Recruitment
  • Quality Audit

 

 

View our Capability Report here.

 

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